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Operation Officer (Administration and Expansion)

Operation Officer (Administration and Expansion)

 

Operation

Ottawa, ON

The Operation Officer (Administration and Expansion) is at the forefront of bringing Uni to more people in new cities around Canada. The officer will work closely with cross-functional teams including operation, HR, IT and other managers to assist in setting up smooth operations in new market around Canada.

Responsibilities:

  • Working with the local management team, assist and coordinate in setting up and implement effective office operation procedures and logistic systems for the new branch.
  • Align the process of the branch with the company’s mission and achieve the desired results for business growth
  • Plan, determine, and allocate appropriate resources (staffing, training, equipment, supplies and warehouse) to ensure that quality services that meet and exceed customer expectations are provided
  • Establish plans to address any operational shortfalls
  • Set up project planning regarding schedule, delivery scope and pricing etc. with local management team after researching, conducting cost and data analyse
  • Solve daily logistic system incidents and issue investigation and resolution reports
  • Improve User’s business operational processes
  • Supervise and designate jobs to staff and ensure jobs are completed on time and the procedure are followed
  • Assist in preparation of operating budget, budget reviews and controls
  • Monitor labour and operating costs and reviews with the supervisor on a regular basis
  • Assist in preparing and presenting periodic project progress status reports
  • Work with the Human Resource department to hire property staff by Interviewing and training
  • Organize hiring event for contractor and sub-contractor delivery drivers
  • Provide training to new employees and contractors, make sure they are familiar with the use of Uniuni operational system (Uni Express Driver Platform) and follow the company’s operation procedures
  • Ensure a high quality logistics services are provided
  • Ensure a high quality logistics services are provided
  • Build, manage and grow positive relationship with current and potential customers
  • Understands how core processes deliver value and meet the organization’s defined business objectives

Requirements:

  • 1. At least a university degree in Business administration, office operation, non-tech project management OR related field.
  • At least 2 year of relevant experience in project management and service delivery
  • Proven experience of supervising 3-4 employees.
  • Specific knowledge of the logistics industry
  • Outstanding research, analysis and communication skills
  • Public speaking skills
  • Multi-tasking skills
  • Ability to excel in a constantly changing and rapidly growing workplace.
  • Exceptional writing, verbal, analytical and interpersonal skills
  • Knowledge about work and organization of local and provincial councils
  • Team player who is able to work independently and as part of cross-functional groups
  • Familiar with technology skills and apps to navigate office and employee training management, e.g. Dingtalk, zoom, Microsoft suits, etc.
  • Willing to travel often and be relocated in every 1-2 years, may have international travels
  • Valid driver’s license
  • Experience in using UniUni App will be preferred

Language: Fluent in English writing and speaking, Second language will be an asset

Terms of employment: Full-time; permanent

Location: Ottawa, Ontario