FAQs

Find answers to common questions

Group 954
I have entered my tracking number provided by the vendor but cannot see a delivery update.

If you placed your order with the vendor less than five business days ago and received your tracking number, the vendor will continue to send you updates on your parcel status throughout its journey to a UniUni facility for delivery. Please wait for continued updates via email/text. If you notice any errors in your shipping details, please contact the Customer Support Team. Contact our Customer Support Team between 10 a.m. and 9 p.m. Eastern Standard Time, Monday to Saturday via telephone, to let us know where your package should be left if you are not home when it is delivered. You can also submit a request for assistance via the form on the Support page of our website at www.uniuni.com.

How do I add a delivery instruction to my package?

Contact our Customer Support Team between 10 a.m. and 9 p.m. Eastern Standard Time, Monday to Saturday via telephone, to let us know where your package should be left if you are not home when it is delivered. You can also submit a request for assistance via the form on the Support page of our website at www.uniuni.com.

I can't find my package in your tracking system. What do I do?

If your tracking number is entered correctly at www.uniuni.com/tracking, and you still do not see an update, your parcel may not have arrived at the UniUni facility for delivery. You should allow up to five business days for the status of your parcel to be updated. If you are still having difficulty, please contact Customer Support between 10 a.m. and 9 p.m. Eastern Standard Time or complete the form on the Support page of our website at www.uniuni.com.

I've lost my tracking number. What do I do?

Your tracking number may be included in the email or text sent by the vendor. Here are some examples of typical UniUni tracking numbers: UNIAS302278352YQ, AS302278352CN, AQ302278352CN, JY123456789012345, U00123456789012, MB123456789012, UNPB0123456789, UUS012345678910, JD012345678910, BAUNI12345678910.

If you have already checked your email (including your junk or spam folders) for your tracking number confirmation and still cannot locate it, please get in touch with UniUni Customer Support. You can reach us from 10 a.m. to 9 p.m. Eastern Standard Time, or you can request help by completing the form on the Support page of our website at www.uniuni.com. Providing us with your name, address, or telephone number will assist us in tracking the status of your package.

Have Questions?

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Have Questions?

Let’s Connect.

You can also contact us by phone.
For Customer Service in Canada:
For Pacific and Mountain time zones, please use:
1-604-229-2007
For Central, Eastern, and Atlantic time zones, please use:
1-647-360-4178
For Customer Service in the United States:
For Pacific and Mountain time zones, please use:
1-424-284-2432
For Central and Eastern time zones, please use:
1-315-533-4690
10 a.m. to 9 p.m., Eastern Standard Time.
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You can also contact us by phone.
For Customer Service in Canada:
For Pacific and Mountain time zones, please use:
1-604-229-2007
For Central, Eastern, and Atlantic time zones, please use:
1-647-360-4178
For Customer Service in the United States:
For Pacific and Mountain time zones, please use:
1-424-284-2432
For Central and Eastern time zones, please use:
1-315-533-4690
10 a.m. to 9 p.m., Eastern Standard Time.

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