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Receive accurate notifications, reschedule deliveries and so much more! All at your fingertips using the uniTrack app.
Here are common FAQ’s
If your tracking number is entered correctly at www.uniuni.com/tracking, it may be that your package has not been picked up yet by an international courier and scanned as received. Please allow up to 72 hours for your tracking number to be logged by the international courier.
If you are still having difficulty, please contact UniUni customer support. We can then track the status of your package by your name or phone number.
Your tracking number will appear on the email sent from the international shipper when your product is received and scanned by them. It may also be issued via email by the vendor, in the case of local (Canadian) package origin. Here are examples of common UniUni Tracking number formats
UNIAS302278352YQ, AS302278352CN, AQ302278352CN
If you have checked your email (including junk or spam folders) for your tracking number confirmation and still cannot find it, please contact UniUni customer support. We can then track the status of your package by your name or phone number.
To ensure the efficiency and low cost of our delivery system for all users, this option is not available.
We can cancel a delivery but cannot change the delivery date. You will receive notification of delivery, please consider having a neighbour or friend collect your package for you if necessary.
If you are notified that your package has been delivered and you do not see it, Kindly check with everyone in your household that they have not received the item, or check a common second location like your mail room or building concierge. If you still cannot find it, please contact UniUni customer support. We can investigate the delivery for you (our drivers take photo documentation of every delivery). If this does not solve the problem, you may contact the vendor to open a claim, and request a replacement or a refund.
No signature is required for UniUni package delivery. A notification will be sent to you upon delivery and the UniUni driver will take photo documentation of the delivery. The package will be dropped at your front door. But if your package is being sent to an office/business address or you’re living in a condo/apartment building with a front desk, concierge or delivery locker, your package will be left at one of these safe drop locations. If your building does not have a front desk, concierge, or delivery locker, the package will be left in the mailroom or at your apartment door.
In some instances, a UniUni doortag will be delivered to you with pickup information for the closest available UniUni Service Point.
To expedite the availability of your package, it will be rerouted to the nearest UniUni Service Point, where you may pick it up. You can look up the location info by using our tracking system, or the information provided on the door tag.
If a parcel is returned to a UniUni warehouse, for your convenience, you may schedule a second delivery attempt through the free UniUni APP or contact UniUni customer support
UniUni service points for convenient pick up service.
Missed a delivery? We currently have over 180 locations available for picking up your parcel, with hundreds more locations coming in 2022 across Canada!
Your package can now be dropped off at a neighbourhood location if we missed you.
We’re saving you time, making your packages readily available close by while saving valuable energy reducing our carbon footprint.