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Important Notice
Please be aware of the threat of wildfires in Kelowna.
Delivery services are currently being impacted, and some areas are inaccessible due to limited highway access, poor air quality and reduced visibility.
Delivery services will resume once conditions have improved and provincial authorities have deemed it safe to resume services.
Thank you for your patience and understanding.

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Find answers to common questions

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I have not received my package. What's next?

If you are notified that your package has been delivered and you do not see it, kindly check with everyone in your household that they have not received the item, or check a common second location like your mailroom or building concierge. Or you can check the Proof of Delivery (POD) photos on our website.

If you still cannot find it, please contact UniUni Customer Support at 1-800-282-2468 from 10 a.m. to 9 p.m. Eastern Standard Time or submit a ticket online  Submit a ticket: UniUni Help Centre. We can investigate the delivery for you (our drivers take photo documentation of every delivery). If this does not solve the problem, you may contact the vendor to open a claim and request a replacement or a refund.  

Will my package be automatically redelivered if I am not there to receive it?

If you are sent a notification that your package has a failed delivery attempt, the driver will automatically attempt to redeliver your parcel within 24 hours. Upon a second failed delivery attempt, your package will be returned to the warehouse and placed into storage until further instructions are received.

If a parcel is returned to a UniUni warehouse, you may schedule a second delivery attempt through the free UniUni App. You may also contact the UniUni Customer Support Team at 1-800-282-2468 from 10 a.m. to 9 p.m. Eastern Standard Time or submit a ticket online Submit a ticket: UniUni Help Centre, or visit the warehouse to pick up your package. (Before proceeding to the warehouse to pick up your parcel, please verify that it has arrived at the warehouse by first contacting our Customer Support Team.)

I can't find my package in your tracking system. What do I do?

If your tracking number is entered correctly at, and you still don’t see an update, your parcel may not have arrived at the UniUni facility for delivery. You should allow up to five business days for the status of your parcel to be updated.

If you are still having difficulty, please contact UniUni customer support at 1-800-282-2468 from 10 am to 9 pm EST or submit a ticket online Submit a ticket: UniUni Help Centre.

We can then track the status of your package by your name or phone number.

Can I change my delivery date?

To ensure the efficiency and low cost of our delivery system for all users, this option is currently not available.  

We can cancel a delivery but cannot change the delivery date. A delivery notification will be sent to you. If necessary, you may have a neighbour or friend pick up your package for you.  To have a third party pick up your package for you, you will need to provide the third party a photo of your valid government-issued identification. The following are accepted: Canadian driver’s licence, passport, provincial health card, or Certificate of Indian Status card. The third party who is picking up the parcel must also provide a valid government-issued identification (Canadian driver’s licence, passport, provincial health card, or Certificate of Indian Status card), as well as a photo of you with the delivery notification, along with some form of communication (text message, email, handwritten note, typed letter), indicating that the customer wishes to designate that individual (first and last name of third party) to pick up the parcel for them.

I can't be there to sign for my package. What do I do?

No signature is required for UniUni package delivery. A notification will be sent to you upon delivery and the UniUni driver will photograph the delivery location. If your package is being sent to an office/business address or you are living in a condo/apartment building with a front desk, concierge, or delivery locker, your package will be left at one of these safe drop locations. If the driver is unable to place your package in a safe location, they will bring it back to the warehouse, where you can pick it up or book a second delivery.




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