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Important Notice
Please be aware of the threat of wildfires in Kelowna.
Delivery services are currently being impacted, and some areas are inaccessible due to limited highway access, poor air quality and reduced visibility.
Delivery services will resume once conditions have improved and provincial authorities have deemed it safe to resume services.
Thank you for your patience and understanding.

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Find answers to common questions

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I haven't received my package, what's next?

If you are notified that your package has been delivered and you do not see it, kindly check with everyone in your household that they have not received the item or check a common second location like your mailroom or concierge.

If you still cannot find it, please contact UniUni customer support at 1-800-282-2468 from 10 am to 9 pm EST or submit a ticket online Submit a ticket: UniUni Help Centre. We can investigate the delivery for you (our drivers take photo documentation of every delivery). If this does not solve the problem, you may contact the seller/vendor to open a claim and request a replacement or a refund.

Will my package be automatically redelivered if I am not there to receive it?

If you are sent a notification that your package has a failed delivery attempt, the driver will automatically attempt to redeliver your package within 24 hours. Upon a second failed delivery attempt, your package will be returned to the warehouse and placed into storage until further instructions are received from you. 

If a parcel is returned to a UniUni warehouse, you may schedule a second delivery attempt through the free UniUni App. You may also contact the UniUni Customer Support Team at 1-800-282-2468 from 10 am to 9 pm EST or submit a ticket online Submit a ticket: UniUni Help Centre, or visit the warehouse to pick up your package. Before proceeding to the warehouse to pick up your package, please verify with our Customer Support team that it has arrived back at the warehouse. 

I can't find my package in your tracking system, what do I do?

If your tracking number is entered correctly at, and you still don’t see an update, your parcel may not have arrived at a UniUni facility for delivery. Please allow up to five business days for the status of your parcel to be updated.

If you are still having difficulty, please contact UniUni customer support at 1-800-282-2468 from 10 am to 9 pm EST or submit a ticket online Submit a ticket: UniUni Help Centre.

We can then track the status of your package by your name or phone number.
Can I change my delivery date?

To ensure the efficiency of our delivery system for all customers, this option is not available.  

A delivery notification will be sent to you. If necessary, you may have a neighbour, family or friend pick up your package for you. 

If you are picking up a package on behalf of someone else, please bring with you a photograph or screenshot of their government-issued photo ID. 

I can't be there to sign for my package, what do I do?

No signature is required for UniUni package delivery. A notification will be sent to you upon delivery and the UniUni driver will photograph the delivery location. 

If your package is being sent to an office/business address or you’re living in a condo/apartment building with a front desk, concierge, or delivery locker, your package will be left at one of these safe drop locations. If the driver is unable to place your package in a safe location, they will bring it back to the warehouse, where you can pick it up or book a second delivery. 




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