If you placed your order with the seller/shipper less than five business days ago and received your tracking number, the seller/shipper will continue to send you updates on your parcel status throughout its journey to a UniUni facility for delivery. Please wait for continued updates via email/text.

If you notice any errors in your shipping details, please contact the Customer Support Team at 1-800-282-2468 between 10 a.m. and 9 p.m. Eastern Standard Time, Monday to Sunday. Customer Service can help update any required information to ensure your parcel is delivered to the correct address. We require your current daytime phone number in order for our drivers to contact you on the day of delivery.

Contact our Customer Support Team at 1-800-282-2468 between 10 a.m. and 9 p.m. Eastern Standard Time, Monday to Sunday, to let us know where your package should be left if you are not home when it is delivered. You can also submit a request for assistance via our online portal Submit a ticket : UniUni Help Centre.

If your tracking number is entered correctly at www.uniuni.com/tracking, and you still don’t see an update, your parcel may not have arrived at the UniUni facility for delivery. You should allow up to five business days for the status of your parcel to be updated.

If you are still having difficulty, please contact UniUni customer support at 1-800-282-2468 between 10 a.m. and 9 p.m. Eastern Standard Time or submit a “request for help” ticket online Submit a ticket : UniUni Help Centre.

We can then track the status of your package by your name or phone number. 

Your tracking number may appear in the email/text sent by the international shipper when your product is received and scanned by them. It may also be provided via email by the vendor/seller. The following are examples of common UniUni tracking numbers:   

UNIAS302278352YQ, AS302278352CN, AQ302278352CN, JY123456789012345, U00123456789012, MB123456789012, UNPB0123456789

If you have checked your email (including junk or spam folders) for your tracking number confirmation and still cannot find it, please contact UniUni customer support at 1-800-282-2468 from 10 a.m. to 9 p.m. Eastern Standard Time or submit a ticket online Submit a ticket : UniUni Help Centre.

By providing us with your name, address, or telephone number, we can track the status of your package. 

To ensure the efficiency and low cost of our delivery system for all users, this option is currently not available.  

We can cancel a delivery but cannot change the delivery date. A delivery notification will be sent to you. If necessary, you may have a neighbor or friend pick up your package for you.  

If you are notified that your package has been delivered and you do not see it, kindly check with everyone in your household that they have not received the item or check a common second location like your mailroom or building concierge. 

If you still cannot find it, please contact UniUni customer support at 1-800-282-2468 from 10 a.m. to 9 p.m. Eastern Standard Time or submit a ticket online Submit a ticket : UniUni Help Centre. We can investigate the delivery for you (our drivers take photo documentation of every delivery). If this does not solve the problem, you may contact the vendor to open a claim and request a replacement or a refund.  

No signature is required for UniUni package delivery. A notification will be sent to you upon delivery and the UniUni driver will photograph the delivery location. If your package is being sent to an office/business address or you’re living in a condo/apartment building with a front desk, concierge, or delivery locker, your package will be left at one of these safe drop locations. If the driver is unable to place your package in a safe location, they will bring it back to the warehouse, where you can pick it up or book a second delivery.

If you are sent a notification that your package has a failed delivery attempt, the driver will automatically attempt to redeliver your parcel within 24 hours. Upon a second failed delivery attempt, your package will be returned to the warehouse and placed into storage until further instructions are received.

If a parcel is returned to a UniUni warehouse, you may schedule a second delivery attempt through the free UniUni App. You may also contact the UniUni Customer Support Team at 1-800-282-2468 from 10 a.m. to 9 p.m. Eastern Standard Time or submit a ticket online Submit a ticket : UniUni Help Centre, or visit the warehouse to pick up your package. (Before proceeding to the warehouse to pick up your parcel, please verify that it has arrived at the warehouse with our Customer Support team.)

Any undeliverable parcels are held for 30 days from the attempted delivery date. You will be notified via text message (in the event we have your most up-to-date cell phone number) five days before the 30-day expiration date as a reminder to pick up your parcel.

If you have been advised via text message that you are required to pick up your parcel within five days and you require additional time, please contact our customer support team at 1-800-282-2468 from 10 a.m. to 9 p.m. Eastern Standard Time or submit a ticket online Submit a ticket : UniUni Help Centre. We can hold your parcel for an additional three weeks. 

There are many reasons why your package is “stuck” in Customs (GATEWAY_TRANSIT). From incorrect paperwork to prohibited contents. You can contact your seller to see if they have been updated on the reasons why the shipment is delayed. An explanation of why a shipment may be delayed is not provided to UniUni. The most appropriate thing to do is wait for clearance.

Yes, please contact the customer support team at 1-800-282-2468 from 10 a.m. to 9 p.m. Eastern Standard Time or submit a ticket online Submit a ticket : UniUni Help Centre.  and they will update your address or any contact details.

Once your delivery is completed, the driver will upload two pictures of the delivery location. One picture of the physical address in view of your parcel and the second will be where the parcel was left at the delivery point. To request a copy of your proof of delivery, you may contact the customer support team at 1-800-282-2468 from 10 a.m. to 9 p.m. Eastern Standard Time or submit a ticket online Submit a ticket : UniUni Help Centre, with your tracking number. A customer service representative will forward these copies to you.